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Known Network Issues
---------------------------------------- Please be aware of the following Title: Clove Supplier QLD Scheduled Outage 24/06/2008 Start Time: 24/06/2008 03:00 AM EST Finish Time: 24/06/2008 06:00 AM EST Current Status: Scheduled Level: High Service Affected : All QLD Res DSL Tails Description: Due to our suppliers Switching infrastructure works, QLD users will experience 2 session bounces during the above outage window. ---------------------------------------- Please be aware of the following Title: Carrier Outage Services in Western Australia 17/06/2008 Start Time: 17/06/2008 12:45 PM Finish Time: 17/06/2008 1:08 PM Current Status: Resolved Level: High Service Affected : All WA Res DSL Tails Description: All WA Res DSL Tails have dropped due to an unplanned outage at an upstream Carrier, They are currently investigating the issue. ---------------------------------------- Start Time: 23/05/2008 03:00 AEST Finish Time: 23/05/2008 06:00 AEST Current Status: Resolved UPDATE Regarding congestion issues in Brisbane experienced on Friday 23/5/08. We have received notification that the affected circuits were brought back into service on Friday evening. We have performed testing over the weekend and now this morning during business hours, and traffic appears to be flowing normally. ---Original outage message--- As some customers are aware, there is currently an outage in the Charlotte (Brisbane) exchange, affecting inbound circuits carrying calls from Telstra to Clove DID's in Brisbane. Telstra engineers have been working on the issue for several hours and as yet are still unable to provide an eta on full resolution. Some traffic is being re-routed via alternate routes, however the volume of calls is pushing those alternate routes to capacity. The result has been that Telstra customers calling Clove DID's in Brisbane have heard congestion messages. Please be assured the issue has been escalated to the highest levels and there is a team of engineers at Telstra working on the issue. We expect the volume of calls to be reduced after 5pm today and so traffic should flow more freely through the alternate routes. Further updates will be provided as more information becomes available. ---------------------------------------- Start Time: 20/05/2008 03:00 AEST Finish Time: 20/05/2008 06:00 AEST Current Status: Resolved Level: Medium Service Affected : All Clove ADSL tails Description: Optus have advised that they will be replacing the memory of a core router in Sydney on Tuesday, 20th May 2008. During the outage window dsl sessions will be ''bounced'' ( dropped and reconnected ) twice. Some customers may need to powercycle their CPE to bring their connection backup. ---------------------------------------- Start Time: 03/05/2008 8.10 am AEST Finish Time: 04/05/2008 1.30 pm AEST Current Status: Resolved Level: High Service Affected : All services in the Blacktown NSW Description: Due to a carrier fibre problem in the Blacktown NSW area customers may be experiencing problems with dial, dsl or voice services. Engineers are working to restore services as soon as possible however our carrier was unable to give any estimated restoration time. -------------------------------------------------- Start Time: 03/05/2008 8.10 am AEST Finish Time: No ETR is available at present Current Status: Resolved Level: High Service Affected : All services in the Blacktown NSW area Description: Due to a carrier fibre problem in the Blacktown NSW area customers may be experiencing problems with dial, dsl or voice services. Engineers are working to restore services as soon as possible however our carrier was unable to give any estimated restoration time. -------------------------------------------------------------- Start Time: 08/05/2008 05:00 AEST ( 03:00 AWST ) Finish Time: 08/05/2008 07:00 AEST ( 05:00 AWST ) Duration: Up to 30 minutes during outage window Current Status: Resolved Level: Medium Service Affected : All WA Optus Services and Interconnects Description: All Optus services and Optus interconnects in Western Australia will be offline for up to 30 minutes in the above outage window to perform maintenance work and install equipment damaged during the previous unscheduled outage. | |||||||